Canadian health care malls must prioritize patient experience. Invest in intuitive wayfinding, comfortable waiting areas, and integrated digital tools for appointment booking and record access. This enhances patient satisfaction and reduces stress.
Integrate telehealth services seamlessly. Offer virtual consultations alongside in-person appointments. This expands access to care, especially for patients in rural areas. Target a 20% increase in telehealth appointments within the next three years.
Data-driven decision-making is paramount. Track key metrics like patient wait times, appointment adherence, and service utilization. Use this data to optimize resource allocation and improve operational efficiency. Aim for a 15% reduction in average wait times by 2026.
Collaboration is key. Facilitate partnerships between healthcare providers within the mall, fostering a holistic approach to care. This allows for better coordination of care and reduces fragmentation of services. Encourage at least 5 interdisciplinary care pathways by 2025.
Sustainability initiatives are crucial. Implement energy-efficient technologies and waste reduction programs. This lowers operational costs and demonstrates commitment to environmental responsibility. Aim for a 10% reduction in carbon footprint by 2028.
Promote health and wellness. Offer preventative health screenings and wellness programs within the mall. This builds community and proactively addresses health concerns. Increase participation in wellness programs by 25% annually.
